« June 2003 | Main | August 2003 »
"While no one has sympathy for the devils that fill inboxes with promises of lower mortgages and larger members, not everyone is supporting the new movement to banish spammers from the Internet.
Some online advocates worry that heavy-handed antispam measures, such as centralized blacklists and charging for delivery, will destroy e-mail."
While the post is really about a war Dave Winer is having with a user, I wanted to note Glenn's central theme regarding the imminent end of privacy (my words not his):
"This kind of permanence has set in on the Web in a way that only a small percentage of people understand. Post to Usenet -- ever? It's there, forever. Post a Web page for a few months? Google has an archive, and if it's up long enough, so does The Internet Archive, which, with a few keystrokes, brings up the history of every page they've archived at a given URL."
"Now, after finally figuring out how to make e-mail work for them, marketers have found that the rules have changed. Their legitimate messages are being blocked by a new breed of super-aggressive spam filters; their good names are turning up on anti-spam blacklists; and they're being forced to devote time, energy, and in many cases, a good outlay of cash to keep their e-mail marketing efforts out of hot water. 'The landscape has changed,' says Al DiGuido, CEO of Bigfoot Interactive, a New York - based e-mail marketing services provider. 'This is not the same business it was a year ago.'"
"French carrier Air France won on Wednesday the right to take over a Web site that uses a garbled version of its name apparently to steer business toward other travel companies and some finance firms.
The ruling, the latest in a growing number of 'typosquatting' cases, was handed down by the United Nations' World Intellectual Property Organization (WIPO), which runs an arbitration service for Internet name disputes."
I've long recommended that companies register typos and common variations of their site, corporate, and brand names and point them to their official site. You should do this to a) help users who want to visit your site but don't type well and b) to avoid typosquatting. Note that a lot of people won't realize they made a typo and will assume that YOU have a problem.
"'(The RedPaper) is a combination of eBay and The New York Times,' said founder and editor Mike Gaynor. 'You don't have to have something valuable in your garage. You just have to have something valuable in your head.'
Backed by software giant Adobe Systems, the RedPaper is an experimental market for information, allowing anyone to publish and sell their writing, be it recipes for muffins or hard-to-get court documents."
"Ten million users registered in four days. A few days later, it was 20 million. This past Wednesday, less than a month after registration opened for the Federal Trade Commission's (FTC's) National Do Not Call Registry, Americans had volunteered 28 million phone numbers, representing over a third of all U.S. households.
What's equally stunning is 89 percent of these numbers were registered online, making the FTC's National Do Not Call initiative most probably the most successful site launch. Ever. For two weeks after it went live on June 25, the registry was the most searched-for site on the major search engines, spiking the Nielsen//NetRatings charts."
That's correct. In one month 1/3 of US households voted "no" to telemarketing. How hated does an industry have to be before it gets the message that people just don't want to be sold this way?
"A clique has several mandatory structural elements, which include About, Rules, Members and Codes sections. In general, a clique will clearly define its topic. Its rules section lays out the governing principles of the page, and its membership section lists links to many on-topic sites. In the codes section, small graphical or text-based buttons that link back to the original clique are presented for all member sites to post on their pages."
They started their coverage with an excellent overview of the issue called "Spam Wars"
This was followed by a Dialog between Vipul Ved Prakash (Cloudmark founder), David Crocker and Barry Shein.
I was going to quote from Vipul and David, but they make so many solid points and argue the case for restraint in dealing with spam so eloquently that I will just urge you to follow the links.
"In the long run, companies must 'bake it into their DNA.' Customer experience work, if taken to the logical conclusion, eventually reforms the company's entire organization around the customer's needs - not around business units and sales channels.
If this seems daunting, remember the good news: even the best websites in the world are dealing with this issue. Now is a good time to engage this issue within your company."
DMNews.com: "Ahhh, so that's what spam is":
“Spam is essentially e-mail that misrepresents an offer or misrepresents the originator, or in some way attempts to confuse or defraud people,” DMA president/CEO H. Robert Wientzen said in an appearance on a July 13 spam segment on “CBS Sunday Morning.” “The reality is that, in spite of all the trouble that e-mail is causing, Americans and people all over the world ... do respond to e-mail offers, and they often respond to offers for things they didn’t even know existed, from people they didn’t know existed.”
Wired News: "Blogging for Bucks"
Rafat runs paidcontent.org which is a great site you should add to your "must read" list.
"Friendster, the popular social-networking service that cleverly assimilates real-life social groups into a large virtual network, just keeps getting bigger.
The service, which opened to the public in March and is still in beta, will hit 1 million users this week, and is expanding at a rate of 20 percent a week, according to the company."
"For Seattle-based Loudeye, the move by e-tailers into the music subscription business provides a ready-made market for its new Loudeye Media Framework, which is styled as a single source for developing and integrating digital music purchases, music subscriptions, audio and video players, music and video channels, and music samples including meta data and cover art.
Like the online personals space, where companies like Spring Street Networks have found a gold mine in powering matchmaking services for third party sites, Loudeye wants to be the engine that hums behind every paid music download on the Internet.
In addition to Buy.com, components of the Loudeye Media Framework are being used by Amazon.com, AOL, Apple iTunes, Barnes and Noble, MSN and Windows Media, MusicNet, PressPlay and Yahoo."
I call these sites that successfully walk this line "the rule breakers" (original, yes?).
Here's today's Rule Breaker:
Art, humour, and personal sites tend to fair better than corporate sites when it comes to rule breaking. For web zen, minimalism is taken to an extreme and many of the things we expect on a corporate site have been stripped away for zen-like simplicity.
CNET News.com: "Yahoo finds itself in search spotlight"
"Yahoo for now will face off most directly with Google, but analysts said the wild card will likely be Microsoft. MSN is Overture's biggest partner, delivering as much as one-third of Overture's revenue this year, or an estimated $350 million. As a result, many industry watchers say that it is only a matter of time before MSN takes stock of its alternatives, including replacing Overture with Google on its Web sites and hastening efforts to build its own Web search technology."
It will be interesting to watch a three-way fight over the next year or two. But don't be fooled, new contenders can still rise up from nowhere. Three years ago we wouldn't have been imagined that Yahoo would be fighting an upstart called Google in a few years.
"Users get lost inside PDF files, which are typically big, linear text blobs that are optimized for print and unpleasant to read and navigate online. PDF is good for printing, but that's it. Don't use it for online presentation."
Another trend I'm seeing around PDF usage follows the "if you have a hammer, everything is a nail" syndrome. Companies that have a "forms culture" with lots of form-filling, approval levels and then form filing, often look to PDFs as a way of "streamlining processes". This usually means "forms on demand" with a web site or intranet providing the one definitive and always up-to-date version of each form.
After making this leap, form cultures make the next leap which is "hey, people are printing all these forms and filling them out by hand. Then we have to rekey them. Wouldn't it be nice if the PDF could take care of the keying too?"
Companies then decide to use the form completion tools within Acrobat to allow users to download a PDF, fill out the fields in the PDF and send them for approval. The form culture feels great about the efficiency of this new solution.
But had they started with a web and network-centric approach, they would have put the forms online in the first place and created an online approval system so that the entire process could be web-based and far easier to manage.
"Truly useful e-commerce tools address one of three areas: displaying, buying or sending the product. As a result, iPix's 360-degree images, Amazon.com's "one-click" option and Federal Express' online order tracking are examples of popular technologies shoppers use online."
"When Apple broadens its service to the Windows environment — expected some time later this year — the potential audience will expand dramatically. Canada will be added to the Apple system when the CRIA completes its negotiations in the fall.
At that time, Canadian competitors will also enter the field. One that is ready to go is PureTracks, a pay-for-play service developed by Toronto firm Moontaxi Media Inc.
"All the signals are looking very positive," said Moontaxi founder Alistair Mitchell. "We're still planning our launch for the fall."
The PureTracks content will include material from all the major Canadian record companies and the bigger independent labels, Mr. Mitchell said. The "indies" are crucial, because "a big reason why people go on-line to look for music is to find stuff that is new, emerging, niche repertoire," he said.
While the company had originally considered charging a monthly subscription for downloads, market research clearly showed consumers much preferred a per-download pricing structure.
Apple's success with its 99-cent-a-tune system underlined that "à la carte" was the way to go, Mr. Mitchell said. It also showed there was clearly a business case for a high-quality pay system in competition with free downloads. Apple's experience "told us it was worth our while to be making this happen," he said."
The Globe and Mail: Yahoo to buy Overture
"Yahoo announced Monday that it plans to buy search company Overture Services in a $1.63 billion deal, in a move squarely aimed at taking on competitors in the search engine market such as Microsoft and Google."
"Speaking here at the Fifth International Congress on Industrial and Applied Mathematics (ICIAM), professor Jennifer Tour Chayes said Microsoft is patenting new search algorithms with the goal of replacing the Inktomi technology currently powering MSN's search with Microsoft's own.
"Since Yahoo acquired Inktomi, Bill (Gates) has decided we need our own capacity," she said, adding that the company is already patenting new algorithms it believes have the potential to power a new search engine."
Google recently launched AdSense, their contextual ad serving service for small sites.
Using AdSense you (as a site owner) get to place ads served by Google on your site and share revenue with Google. This is exciting because the ads they serve are contextually related to the content on your site. They do this by using their crawl of your pages to determine which ads are relevant.
The first question I asked when looking at the service was 'what kind of ads will be served on my pages?' I couldn't find a way to determine this directly from the Google site (which seems like an oversight to me). So to help us all figure whether AdSense makes sense for us, I created this 'AdSense Sensor'.
Hope you find it useful!
Sales of camera-phones are expected to grow from around 19m in 2002 to over 34m this year, according to IDC, a market-research firm. By 2005 they are likely to outsell film and digital cameras put together.
The one issue I have with the comparison of film, digital, and phone cams is that most people who buy phone-cams are really buying phones that happen to have cameras in them, not cameras with phones in them.
Without real customer need and a usable interface cameras in cell phones will have the same impact on digital photography that web browsers in phones had on Internet browsing - minimal.
My guess is that the value of having a camera with you at all times will cause a real revolution in what people think is "camera worthy".
We're seeing a long-term trend where we went from going somewhere to have your portrait taken, to film cameras there were went on vacation and to birthday parties. Disposables get used as "fun", and now digital cameras allow high volume snapping and post-picture editing (vs limiting what you snap in the first place to save on film). My guess is that phone-cameras will create a snap-crazy culture that doesn't look at photos as precious, but rather as a simple way to capture anything visual that needs capturing.
"If you've driven through Michigan, Wisconsin, Illinois, Pennsylvania or South Carolina this summer, there's a chance you've motored by a billboard or two that caused you to do a bit of a double take. If so, you're not alone.
The product? Outhouse Springs bottled water."
In fact this is a promotion by the outdoor ad company, most likely to prove billboard effectiveness. Note that 10's of thousands of people have visited the Outhouse Springs web site showing that offline channels can easily deliver online traffic (and build buzz).
"the book journals are all made from recycled book covers. they are filled with about 75 sheets of 24/60# paper, which is a nice journaling or sketching paper. in the front cover of every book we retain any beautiful cover pages, illustrations, library cards, maps, inscriptions, or what-have-you found in the book (we find all kinds of beautiful stuff in these old books). and it's all held together with a black plastic spiral."
Recommended despite the lack of capital letters!
"Not every technology sector had such far-sighted leaders. But railways, electricity, cars and telecommunications all learned to love standards as they came of age. At a certain point in their history, it became clear that rather than just fighting to get the largest piece of the pie, the companies within a sector needed to work together to make the pie bigger.
Without standards, a technology cannot become ubiquitous, particularly when it is part of a larger network. Track gauges, voltage levels, pedal functions, signalling systems—for all of these, technical conventions had to be agreed on before railways, electricity, cars and telephones were ready for mass consumption. Standards also allow a technology to become automated, thus making it much more reliable and easier to use."
"Flash mobs are performance art projects involving large groups of people. Mobilized by e-mail, a mob suddenly materializes in a public place, acts out according to some loose instructions, and then melts away as quickly as it formed."
Anyone know if this is happening in Toronto?
Now what I'd like to see is a combination of this Japanese "Burly Brawl" with Flash Mobs. "Flash Burly Brawls"?
"Writing social software is hard. And, as I said, the act of writing social software is more like the work of an economist or a political scientist. And the act of hosting social software, the relationship of someone who hosts it is more like a relationship of landlords to tenants than owners to boxes in a warehouse.
The people using your software, even if you own it and pay for it, have rights and will behave as if they have rights. And if you abrogate those rights, you'll hear about it very quickly."
Shirky gives a great overview of the issues that face all "online communities", regardless of platform or technology used. After giving historical context by discussing the work of WR Brion, he provides "three things to accept" and "four things to design for":
Accept
1. You cannot separate technical and social issues.
2. Members are different from users.
3. The core group has rights that trump individual users.
Design
1. Create "handles" (identities) that users can invest in.
2. Create a way for there to be "members in good standing".
3. Create barriers to participation. (The group is the user, not the individual and creating barriers ensures that the group gets better signal-to-noise and this is better than maximizing individual ease of use.)
4. Find a way to spare the group from scale.
While the essay may be a bit long and theoretical for the casual reader, I recommend the article strongly for anyone interested in online group interaction. Learn from the mistakes of others! As Shirky points out:
"Now, this story has been written many times. It's actually frustrating to see how many times it's been written. You'd hope that at some point that someone would write it down, and they often do, but what then doesn't happen is other people don't read it.
The most charitable description of this repeated pattern is "learning from experience." But learning from experience is the worst possible way to learn something. Learning from experience is one up from remembering. That's not great. The best way to learn something is when someone else figures it out and tells you: "Don't go in that swamp. There are alligators in there."
Learning from experience about the alligators is lousy, compared to learning from reading, say. There hasn't been, unfortunately, in this arena, a lot of learning from reading. And so, lessons from Lucasfilms' Habitat, written in 1990, reads a lot like Rose Stone's description of Communitree from 1978.
This pattern has happened over and over and over again."
At the top of the page you'll notice a cropped image of the bottom of a Mirra chair. It looks like this:
Clicking on the chair takes you to a rather large but overall effective Flash animation that explains the key features and benefits of the chair. Given that the chair is being sold using design aesthetics and sexiness as key drivers, this seems very effective.
"Just when you had all but forgotten that carbon-based life exists above the 49th parallel, those sly Canadians have redefined their entire nation as Berkeley North.
"It's like we woke up and suddenly we're a European country," says Canadian television satirist Rick Mercer."
"The product, called Content Match, allows Overture to place advertising text links on relevant content Web pages of newly signed distribution partners, which include Microsoft's MSN and Edmunds.com. The service builds on Overture's core business of selling commercial placement within search results that appear on partner sites including Yahoo and Microsoft. Advertisers pay Overture a per-click fee for preferred placement in those search results, and Overture splits the sales with its partners."
The article introduces use to "informavores" and the application of foraging strategies in animals to the way that people forage for information on the web. This serves not only as an interesting metaphor in considering web best practices, but also reminds us that our sites (from a user's perspective) are part of one large experience - using the Net and we need to account for this in creating effective sites.
"The big difference between websites and rabbits is that websites want to be caught. So how can you design a site to make your content attractive to ravenous beasts?
The two main strategies are to make your content look like a nutritious meal and signal that it's an easy catch. These strategies must be used in combination: users will leave if the content is good but hard to find, or if it's easy to find but offers only empty calories."
Well, one big problem is feature creep. Companies feel pressured to add features, because they want to put a check mark in every check box in the product review magazines. Home stereos are a perfect example. How many people use one-tenth of the features on their stereo? And, in fact, the most expensive home stereos actually have the fewest features, because those users understand that they actually get in the way of the experience. And so I think what we try and do as designers is use real hard evidence of people in the world to show our clients what things are appropriate and what things aren’t appropriate, and help them have the bravery that they need to be able to resist the temptation. If we didn’t have those check boxes, a lot of features wouldn’t exist. The other classic example is digital watches, where the cost of adding extra features is so low, that you end up with all these features through this incredibly low bandwidth interface that nobody can ever remember. I love my watch, but if it weren't for the fact that half the instructions are engraved on the back, I would never remember how to change anything on it. And that’s rather sad, really, considering how long we’ve had digital watches.
Widely seen as a pioneer of the Internet in Canada, Ken has tirelessly promoted the Net as a significant force in business and culture.
Ken conceived and oversaw Sony Music Canada's early online initiatives. From their first site in 1995, Ken's team built a global web presence for 25 Canadian artists, by pioneering viral and e-mail marketing, rich media, and community building long before they had become buzzwords.
In 1996 he co-founded (AIMS) where as President he helped it become Canada's largest organization for Internet decision-makers. In 1997 he co-authored the online portion of the Canadian Marketing Association's Code of Ethics.
Ken's volunteer work was recognized in 2002 when he was named a finalist for "Volunteer of the Year" at the Canadian New Media Awards.
More recently, Ken developed the curriculum and taught the 14-week CMA's Certificate in E-marketing program.
Today, he is VP, Marketing & Product Management for Tucows and a contributor to One Degree, Canada's leading web site for Internet marketing professionals.
Ken received his degree in Mathematics from the University of Waterloo and lives outside Toronto with his wife, parenting expert Alyson Schafer, and their two children.
Gary Hamel: The Future of Management
I found this very inspiring. We're working through a lot of these issues at Tucows and a few of us have now read this book. Really thought provoking and more pragmatic than I was expecting.
James Surowiecki: The Wisdom of Crowds
I can't believe how long it too me to get to this "must read" for the social media cognoscenti but it didn't disappoint.
Walter Isaacson: Einstein
Isaacson provides a comprehensive study of the great man, intertwining his personal and scientific lives effortlessly.
Chip & Dan Heath: Made to Stick
A fantastic resource for anyone who needs to clearly communicate anything. Probably my top business book of 2007. A must read.
Steven Pinker: The Stuff of Thought
Getting through the grammar lessons in the early chapters was a bit of a challenge but the sections on why we swear where absolutely worth it!
Nassim Nicholas Taleb: The Black Swan
While Taleb's ideas are VERY important I have a hard time recommending the book to the average reader as it does delve pretty heavily into statistical and probabilistic thinking at times. If you don't mind a bit of hard work in the later chapters this will reward with some great insights into how much we are ruled by randomness.
Khaled Hosseini: A Thousand Splendid Suns
The history of Kabul Afghanistan disguised as the harrowing stories of two women as they deal with oppression and injustice while finding time to love and learn.
William Gibson: Spook Country
I enjoyed this far more than I was expecting. I tried Neuromancer ages ago and couldn't get into it, but Spook Country was very much a page turner - heavy on plot, set in a futuristic "near past" (2006). Highly recommended.
J.D. Salinger: The Catcher in the Rye
Getting around to reading classics I should have read much earlier in life is a big goal for 2008. Finally meeting Holden Caufield was a great start.
You can see why the book was radical in its time - in content and style, but it seems pretty darn quaint these days. Is it still banned anywhere?
Cormac Mccarthy: All the Pretty Horses
A cowboy gothic starting and ending with a funeral. In between we get minimalist dialogue, pages of apocalyptic odes to equines and Mexican desert landscapes. Brilliant.
Cormac McCarthy: The Road
Incredibly powerful - probably one of my all-time favourite books despite the relentless bleakness.
Harper Lee: To Kill a Mockingbird
Just wonderful. I've seen the movie many times but reading the book was a revelation.
