Over the holidays I took some time to rethink my inbox strategy and I thought I'd share my current approach with you.
For reference, that's my brand-spankin'-new inbox you're seein' here.
IMAP
I'm now using IMAP for work and home accounts. Up until now I've been a POP-guy - more out of habit than anything else. With POP you check your mail server and download anything new since the last time you checked. Typically the server then deletes its copy and what you downloaded becomes the only version you've got.
IMAP is wonderful as it allows you to keep all your messages on the server ("in the cloud") and pull down synchronized copies on as many machines as you'd like (as well as checking messages via webmail). Essentially you're doing everything on the server and just keeping local copies for back-up and offline use. This is much safer and much more convenient.
Providers
My "Work" account is (naturally) my Tucows email account running on the Tucows Email Service (yes we "eat our own dog food"). For my "Personal" mail I'm trying Google Hosted Apps for comparison purposes. I also have a separate Tucows Email Service-based address via Domain Direct for a domain I host there but haven't actively started using.
Folder Strategy
As you can see from the screenshot, I'm going for extreme simplicity. Besides the default Inbox, Draft, Sent, Trash, and Junk folders that come with both accounts, I have only added three folders to manage my messages - Actionable, Archived, and Waiting For Reply.
Zero Inbox
I use (and have for many years now) used a "Zero Inbox" approach as recommended by Merlin Mann.
I process email through-out the day, dealing with each message in turn.
1. Things I don't need to act on and can't imagine ever needing to reference again, I delete.
2. Things I don't need to act on that might (even remotely) be of use someday gets dragged to the "Archived" folder associated with the account.
3. Messages that require action but will only take a few minutes to resolve get dealt with immediately. The original message gets Archived.
4. Messages that will take more effort than I have time for are marked Unread and moved to the Actionable folder associated with the account. That means that I have a clean inbox and two folders that show the count of things I need to work on related to each role in life. In my example here you can see I've got 16 work-related messages and 2 personal messages I need to deal with. I tackle these as quickly as I can but within the context of other daily priorities so I don't let my inbox drive me.
5. Any time I send a message that I expect a reply to, I drag the sent message to my Waiting For Reply folder. I check this every few days and follow-up with the recipient if they didn't get back to me in a reasonable amount of time.
"Read The Feed"
One of the best things about moving to OS X Leopard is getting my RSS feeds directly in Apple Mail.
As you can see here, I subscribe to a bunch of feeds and group them in folders by theme so that I can check feeds in context as I have time.
"On My Mac"
One compromise on my system is this small group of folders (closed in this screenshot as they usually are in real life) that contain messages I downloaded via POP but haven't bothered to re-upload to the new IMAP Archived folders. I have about 30,000 non-IMAP message that I can search via Apple Mail if I need to reference them, but otherwise they're out of sight and mind in this closed folder list.
That's it. I'd be interested in how others are dealing with their inboxes these days or in answering any questions folks have about my system. It works for me but (as always) your mileage may vary.
